MSP Marketing Survey

	MSP Marketing Survey Thank you for participating in this important survey. The information you provide will help you and your peers benchmark your marketing capabilities and investments. At the completion of the survey we will share the results with the IT services provider community.

Section B:

Marketing Activities

Based on the marketing activities you currently have, how satisfied are you with the results?

Please rate your satisfaction by selecting from 1= Very Dissatisfied to 9=Very Satisfied

Section B:

Marketing Activities

Based on the marketing activities you currently have, do you plan to decrease, increase, or maintain current spending in 2010 for each Marketing Activity?

	Section C: Social Media
	Are you currently using Social Media for business purposes?* Yes No

	Section C: Social Media
	What Social Media are you participating in?* Blogging LinkedIn Twitter Facebook Online User Groups

Section C:

Social Media

Based on the Social Media you currently use, what is the frequency?

Please rate your frequency of use

Section C:

Social Media

How satisfied are you with the results?

Please rate your satisfaction by selecting from 1= Very Dissatisfied to 9=Very Satisfied

Section C:

Social Media

Will your level of effort or investment in Social Media change in 2010?

	Section D: Company Website
	Do you have a company website?* Yes No
	Do you plan to have one in the near future?* Yes No

	Section D: Company Website
	Did you do a major update for your company website in 2009?* Yes No
	Do you have major update plans for company website in 2010?* Yes No

Section D:

Company Website

Considering your current website, please rate your satisfaction with the following areas:

1= Very Dissatisfied to 9=Very Satisfied

	1	2	3	4	5	6	7	8	9
Design
Content
SEO
Capturing Leads

	Section E: Newsletter
	How often do you publish your company newsletter?" * Irregular Quarterly Monthly More than once a month
	If you do not have a company newsletter, why not?* Had one but found the ROI wasn’t worth the cost or effort. Don’t have time or resources . Don’t think it would be value to my business.

	Section F: CRM System
	Do you currently use a CRM system to manage your leads and customers?* Yes No

Section G:

Result and Plan

How satisfied are you with your company’s marketing activities today? *

	1	2	3	4	5	6	7	8	9
Company’s Marketing Activities

Please rate your satisfaction by selecting from 1= Very Dissatisfied to 9=Very Satisfied

How satisfied are you with your return on your marketing investment?*

	1	2	3	4	5	6	7	8	9
Return on Marketing Investment

Please rate your satisfaction by selecting from 1= Very Dissatisfied to 9=Very Satisfied

What is your plan in the next 12 months for your marketing spending level?*

	1	2	3	4	5	6	7	8	9
Investment Level

Please indicate your spending levels plan by selecting from 1= Large Decrease to 9=Large Increase

What's your biggest frustration with your marketing today?

If you could have one "marketing wish" what would it be?

	Thank you for taking the time to complete this survey. Upon completion of the survey we’ll publish the results with analysis for the MSP and IT services provider community. If you have any questions or comments you may contact info@prontomarketing.com or visit our website at http://www.prontomarketing.com/ OPTIONAL: If you would like the results emailed to you please provide your name and email address below. You are not required to provide your email address to complete this survey. Pronto respects your privacy and inbox and will not sell, rent or otherwise give your name to third parties and we won't be sending you a lot of mail either.
	Name First Name Last Name
	Email

	Section A: Employees and Contract Workers
	Including yourself, how many people does your company employ on a fulltime basis?* 1 2-5 6-9 10-19 20+
	Number of Dedicated Sales Staff* 0 1 2-5 6+
	Number of Dedicated Marketing Staff* 0 1 2+

	Section B: Marketing Spend
	What percentage of your revenue do you spend on marketing?* 0% 1% - 5% 6% - 10% >10%
	Did you get any marketing funds or reimbursements from your vendors in 2009? * Yes No
	Have you used any Microsoft Partner Ready-to-Go vendors?* Yes No
	Have you received Microsoft Partner Ready-to-Go funding?* Yes No
	What are your overall impressions or experiences with the Microsoft Partner Ready-to-Go program?
	Did you do any marketing in 2009?* Yes No
	Who did your marketing design and production? * In house Agencies or design firms Both

	Section B: Marketing Activities
	Which of the following marketing activities does your company currently do? * Direct Mail Yellow Pages Seminars or Events Print Advertising Radio or TV Advertising Company Newsletter – Print Company Newsletter – Email Pay-Per-Click Search such as Google Adwords Paid SEO Consulting or Services Online Advertising such as Banners Public Relations Case Studies (Select all that apply)