Smart Routing gives you greater control over your online forms and better control over where form submissions go once they have been submitted. It is smart technology, based on Conditional Logic, which allows you to create a better user experience, as well as better workflow for those in your organization who receive form submissions. Smart Routing allows your HTML forms to work for you, which means spending less time managing your data and more time managing your organization.
Use Smart Routing To
- Route HTML form submissions to proper departments or people
- Provide customized messages or confirmation emails after users submit a form
- Redirect users to different URLs or payment processors
Notification Emails
Smart Routing allows you to control what happens to your HTML form data after a user submits it. For example, if you have an online contact form where the user can choose multiple people/departments (Marketing, Sales, Support), using Smart Routing, you can control which person or department receives each submission, making sure that they only receive inquires relevant to them. Best of all, you aren't left to sift through submissions to decide who in your organization should get which form.
Confirmation Emails
Smart Routing for Confirmation Emails is perfect for order forms, event registrations and other forms where you want to customize your message based on how the user responded. For example, if you wanted set up an order form for three different events, you could send different instructions depending on which event the user chose.
Submit Actions
Smart Routing can be used in very powerful ways to redirect users after they have submitted their form. You can use Smart Routing to show different custom messages, similar to the Confirmation Emails, or you can use it to redirect to an external URL or to PayPal -- perfect if you have create forms to process orders. You can now set up a field that has Payment Type and have multiple payment types (PayPal, Credit Card, and Check) and redirect users accordingly.
